Refund policy

Due to the personalised nature of our products, we do not accept change of mind returns.

Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We insure our parcels up to the value of $100 with Australia Post and we will happily provide instructions for you to apply for compensation via Australia Post for any damaged goods upon arrival. 

Either reply to your order email or contact us via our contact form on our website to receive the fastest reply from us.